Illustrations / London Market Broker
Illustrated workflow: Submission Processing
This is a teaching scenario for a fictional desk, not a customer testimonial. Figures in the source story are not audited results and must not be quoted as ROI.
Situation
A leading Lloyd's broker was struggling with 48-hour turnaround times for facultative placements. Underwriters spent 65% of their time on data entry and document processing rather than risk assessment and client relationships. With 200+ daily submissions, the team was overwhelmed and losing business to faster competitors.
Workflow
Deployed Submission Agent and Pricing Agent to automate document ingestion, data extraction, and initial pricing. The system processes broker submissions, extracts key risk parameters, queries exposure databases, and generates preliminary quotes—all without human intervention for standard risks.
- Submission Agent
- Pricing Agent
- Exposure Agent
Steps
- Phase 1: Document Processing. Integrated Submission Agent with email systems and broker portals. Trained on 50,000 historical submissions to recognize standard risk parameters, exclusions, and attachment points.
- Phase 2: Pricing Integration. Connected Pricing Agent to internal rating models and external data sources (PCS, RMS). Established pricing guardrails and escalation rules for complex risks.
- Phase 3: Workflow Automation. Built automated routing system to direct standard risks to quick-quote pipeline and complex risks to senior underwriters with pre-populated data.
Illustrated scenario, not a named customer: “We've fundamentally changed how we compete. Speed wins business in facultative markets, and Reinsured.AI gave us the edge we needed.”